On March 15, the China Consumer Association released the "Top Ten typical cases of Consumer Association organizations for maintaining consumption Fairness in 2020-2021", which covered the current hot issues of consumer rights protection. Including intelligent TV startup advertising can not be closed, gas companies forced tie-in sale of gas insurance, low-price drainage of studio to induce consumer loans, training institutions to suspend business without authorization to refund, car maintenance spare parts to be fake and genuine, highway card limited access to collect tolls, tattoos for minors without the consent of guardians, foreign airlines delay refund due to force majeure, pre-sale foot bath annual card is difficult to book non-refund, Jewelry stores over-sell to elderly consumers, etc.
Among them, the car maintenance parts with fake real and highway card limited time traffic toll collection of two cases are closely related to the car owners.
According to reports, in the case of fake car repair parts, in March 2021, Ms. Gui, a consumer, chose an offline repair shop to do routine maintenance through an online car maintenance platform, spending a total of 6000 yuan, but the auto repair factory replaced the front and rear four brakes, front wheel brake pads and other parts are not the promised original factory parts, and will still be able to use 20, 000 km of front brakes to be replaced, suspected of over-maintenance. Through the mediation of the Nanjing Consumer Association, the auto repair factory apologized to the consumers and made a refund of one indemnity and three compensation.
In this regard, the China Consumer Association said that car maintenance operators should earnestly raise their awareness of the rule of law, ensure quality and quantity, keep their promises, buy and sell fairly, provide sincere services, and put an end to falsehood, excessive maintenance, and deceiving consumers.
In addition, the China Consumer Association also suggested that consumers should pay attention to check the qualifications of automobile repair factories before maintenance, understand the basic knowledge of automobile maintenance, sign written contracts during maintenance, and specify the repair items, prices, accessories, warranty period, etc. Check in time after maintenance, and ask for invoices, expense lists, accessories vouchers, etc. Once it is found that the car maintenance business has excessive maintenance, fraud and other behavior, it is necessary to complain and report in time and safeguard its rights in accordance with the law.
The other is the case of collecting tolls by setting up cards on highways and charging tolls for limited time. In September 2021, a survey conducted by the consumers Association of Inner Mongolia Autonomous region found that a cultural tourism company set up cards on two highway routes of the national highway and the provincial highway to charge 120 yuan per person for passing vehicles in the form of a station deposit. If you do not pass through the road within the time limit (12km, 25 minutes, 38km, 60 minutes), the deposit is non-refundable. Inner Mongolia consumers Association, together with lawyers and television reporters, conducted investigation and collection of evidence, held discussions with local transportation, cultural and tourism departments, and urged the company to rectify the illegal behavior immediately. In October 2021, the company removed roadblocks on national and provincial highways.
The China consumers Association said that highways are protected by the state, and no unit or individual may illegally occupy them or illegally set up cards, collect fees, fine or intercept vehicles on the highway. When consumers find such illegal acts, they shall complain and report them in a timely manner so as to effectively stop and correct them.
