Tesla apologizes to the car owner trapped in Shenzhen

On June 3, the topic of "Tesla's owner was trapped and suffocated in the car" went on a hot search.

On the morning of 30 May, when a Tesla owner was charging his vehicle at a charging station in Shenzhen, the vehicle showed a black screen and the door could not be opened. The owner was trapped in the car and was rescued by a broken window. "at that time, the temperature in the car was getting higher and higher, and the whole person was basically suffocated," the car owner said in an interview with the media. "

According to reports, after the car owner was rescued, he immediately contacted the nearby Tesla customer service. Two hours later, Tesla staff came to the scene and said that it may be the battery, and the specific reason needs further inspection.

Tesla made a public response to the incident on the afternoon of June 3. Tesla said that the staff arrived at the scene to judge the situation of the vehicle because of the decline in the capacity of the vehicle's 12V battery Volt Absorb. After contacting with the customer and agreeing on the external connection of the vehicle, the vehicle has been driven to the service center for further testing. At the same time, Tesla expressed his sincere apologies for not being able to rush to the scene as soon as possible to assist customers.

In the announcement, Tesla said that all models of Tesla are equipped with a physical door opening mechanism. Take Model 3 and Model Y as an example, the physical opening mechanism is located on the front side of the door and window switch on both sides of the front row, which can be pulled up in case of emergency to open the door. This function was tested normally after Tesla personnel arrived at the scene of the incident.

For the incident encountered by car owners in Shenzhen, Tesla said that since the date of the incident, Tesla has been actively communicating and negotiating with customers to resolve vehicle maintenance issues. Explain to the customer the use of the physical door opening mechanism, and actively assist and cooperate with the maintenance of the vehicle. Customers' imported Model 3 models were purchased in 2019 and are currently driving more than 91000 kilometers normally, and the two sides are still communicating on customer needs.

Based on this incident, Tesla reminded the majority of car owners that if the vehicle has an alarm with a low 12V battery, please deal with it as soon as possible to prevent the occurrence of power outage. If the vehicle has a power outage and cannot use the electronic switch to open the door, please remain calm, use the physical door opening mechanism to unlock the door and leave the vehicle and immediately call 400910-0707 or the local service center.